Health is complicated. We’ve got answers.

The modern take on health treatments for a happier you. Gone are the days of in-person doctor visits, exposure to sick patients, and long lines at the pharmacy. UpScript has the treatments you need with online medical experts here to get you feeling fantastic, faster than ever. Start by picking your treatment, tell us about yourself, speak with a healthcare provider, and order with ease.

1. Register – Set up an account by providing your name, email, and password.
2. Complete medical questionnaire – Answer a few medical questions that will be reviewed by a healthcare provider.
3. Upload photos – Follow the instructions to upload photos that your provider will review during your visit.
4. Schedule and pay for your telehealth visit – Schedule a telehealth appointment and provide payment information.
5. Meet with a healthcare provider – Conduct a telehealth consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of UpScript’s licensed telehealth providers will conduct a telehealth consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

All states require some interaction between a healthcare provider and patient in order to prescribe a treatment. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state, you may speak with a provider through an audio or video visit on our UpScript platform.

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of providers who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click “Begin Scheduled Visit.” Once you have logged in, you will be in the waiting room until the provider initiates the visit. The healthcare provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

If your state requires a video consultation, you will be directed to schedule a video visit by choosing from a list of providers who are licensed in your state. Our site uses secure, private, high-quality streaming video between you and our licensed providers. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of providers who are licensed in your state.

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the provider initiates the visit. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

We’ll need you to take and upload 6 images of your eyes for evaluation by an eye doctor.

Do:

• Choose a well-lit area, preferably with natural lighting
• Ask a friend or family member to take the photos for you
• Clean your camera lens before taking pictures
• Hold the camera about 6 inches away from your eyes
• Use the rear (back) camera
• Focus on your eyelashes and eyelids, making sure the roots of your lashes are clearly visible

Don’t:

• Do not use the front-facing camera
• Do not zoom in (keep the camera on 1x or standard focus)
• Do not squeeze your eyes shut

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to “Ask” or “Allow”
• In the left pane, select Microphone, then in the right pane, find this site, set to “Ask” or “Allow”
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: “Ask” or “Allow”
• Microphone: “Ask” or “Allow”

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, “Allow”
• Microphone: open dialog, find this website, “Allow”

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: “Ask” or “Allow”
• Microphone: “Ask” or “Allow”

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: “Ask before accessing”
• Microphone: “Ask before accessing”

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, “Allow”
• Microphone: open dialog, find this website, “Allow”

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: “Ask first”
• Microphone: “Ask first”

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

A telehealth visit with a healthcare provider on CheckMyLids costs $35.

We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA) cards, and health savings account (HSA) cards.

CheckMyLids will appear on your credit card statement. If you have any questions, please call 800-815-9517.

No. We are happy to accept HSA and FSA to help cover consultation costs, but at this time we are not accepting insurance.

Yes, there is a $35 telehealth consultation fee.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the healthcare provider directly.

If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

CheckMyLids.com is available in all 50 states and the District of Columbia.

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.